jw7's Privacy Policy
Your personal information matters to us. This document explains in detail how jw7 collects your information, what it is used for, and how it is kept secure.
Why Read This Policy
jw7 is a Bangladeshi online gaming platform that places user privacy at the top of its priorities. This privacy policy applies to everyone who uses the jw7 website, mobile app, and related services. Please read this policy carefully before using the platform.
This policy will tell you: what types of information we collect, how that information is used and stored, when it may be shared with third parties, and what rights you have over your own information. Together with our Terms and Conditions, this policy establishes a transparent relationship between you and jw7.
Important: By using this website, you are considered to have agreed to this privacy policy. If you are under 21 years of age, you are not permitted to use this platform.
Table of Contents
- Section 1 — Types and Methods of Information Collection
- Section 2 — Purpose of Information Use
- Section 3 — Information Storage and Security
- Section 4 — Information Sharing and Third Parties
- Section 5 — Cookies and Tracking Technologies
- Section 6 — Financial Information and Payment Processing
- Section 7 — Your Rights and Choices
- Section 8 — Protection of Minors
- Section 9 — Policy Changes and Updates
- Section 10 — Contact and Complaints
Types and Methods of Information Collection
Registering on and using the jw7 platform requires the collection of certain personal information. This information comes from two main sources: information you provide directly, and information collected automatically while you use the platform.
1.1 Information You Provide Directly
Information you voluntarily give when opening an account or using our services:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Any information provided during customer service or support interactions
1.2 Automatically Collected Information
When you use the jw7 website or app, some information is collected automatically through technical means:
- IP address and device type and operating system
- Browser type and language settings
- Login date, time, and session information
- Pages visited on the platform and usage patterns
- Transaction history and gaming activity
1.3 Information Received from Third Parties
In some cases we may collect information from trusted external sources for the purpose of identity verification or fraud prevention. These sources include identity verification services and payment processors.
Purpose of Information Use
jw7 uses your information only for specific and legitimate purposes. Those purposes are clearly set out below:
2.1 Account Management and Service Delivery
Your information is used to create, verify, and manage your account. It is needed to process deposit and withdrawal requests, provide bonuses and rewards, and maintain your gaming history.
2.2 Identity Verification and Security
Your identity is verified to prevent fraud, money laundering, and unauthorised account access. Confirming that each user is at least 21 years of age is also part of this process.
2.3 Customer Service Improvement
Information is used to resolve your issues, respond to support requests, and improve the platform experience. jw7 offers 24-hour live chat and email support in both Bengali and English.
2.4 Communications and Promotional Messages
Your contact details may be used to inform you about important account notifications, transaction confirmations, and relevant offers. You can opt out of promotional communications at any time.
2.5 Compliance with Legal Obligations
Information required to comply with applicable laws and regulations is retained.
Information Storage and Security
jw7 has put in place both technical and administrative measures to keep your information secure.
3.1 Technical Security Measures
- All data transfers are secured using SSL (Secure Socket Layer) encryption
- Personal and financial information is stored on servers in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems are active to prevent unauthorised access
- Automated monitoring is used to detect suspicious activity
3.2 Administrative Security Measures
- Only authorised staff are permitted to access personal information
- Staff receive regular training on data protection
- Data access is logged and monitored
3.3 Data Retention Period
Your information is retained for as long as your account is active and for any legally required period thereafter. Even after an account is closed, certain information may be kept for a defined period due to legal requirements.
Please note: No system is 100% secure. However, jw7 applies the highest standards of technology and practice to protect your information. If you suspect a security issue, contact the support team immediately.
Information Sharing and Third Parties
jw7 never sells your personal information or shares it with third parties for marketing purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These partners may only use the information for the specified purpose and are bound by strict confidentiality agreements.
4.2 Game Software Providers
Game studios such as Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe have their software integrated into the platform. Minimal technical data related to gaming activity may pass through their systems during gameplay, but your personal identity information is not directly transferred to them.
4.3 Legal Obligations
Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law.
4.4 Business Restructuring
In the event of a merger, acquisition, or sale of assets, user information may be transferred, but the new owner will also be required to comply with this privacy policy.
Cookies and Tracking Technologies
The jw7 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences and improve your experience.
5.1 Essential Cookies
The website cannot function properly without these cookies. They are necessary to maintain login sessions, keep security features active, and save language preferences.
5.2 Functionality Cookies
These cookies are used to remember your preferences, such as display settings and past activity, so you do not have to set them up again each time.
5.3 Analytics Cookies
Statistics are collected to understand how users are using the platform. This information helps improve the service and is generally aggregated and anonymised.
5.4 Cookie Controls
Cookies can be disabled from your browser settings. Please note, however, that disabling certain cookies may cause some parts of the website to not work properly.
Financial Information and Payment Processing
Special measures are in place to protect financial information during the deposit and withdrawal process at jw7.
6.1 Payment Method Data Security
Transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfers. Your payment account details are stored in encrypted form and are used only to process authorised transactions.
6.2 Transaction Records
Records of all deposit and withdrawal transactions are retained. These records help ensure the security of your account and assist in resolving any disputes.
6.3 Fraud Prevention
Automated monitoring is active to detect and prevent financial fraud. If an unusual transaction or suspicious activity is detected, the account may be temporarily suspended and further information may be requested for investigation.
Your Rights and Choices
You have certain important rights over your own information. jw7 respects these rights and supports you in exercising them.
7.1 Right to Access Your Information
You may request to view the information we hold about you at any time. This request can be made by email.
7.2 Right to Correct Your Information
If any of your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from the profile section of your account.
7.3 Request to Delete Your Information
After closing your account, you may request deletion of information that is no longer necessary beyond legal obligations. However, it may not be possible to delete information that is needed to meet ongoing legal requirements.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, use the opt-out link at the end of any message or contact the support team. Important account-related messages will always be sent.
7.5 Responsible Gaming Tools
jw7 has certain measures in place to help you stay in control of your gaming activity. Read the Responsible Gaming Guidelines to learn how to set deposit limits, take a temporary break, or self-exclude if needed.
Protection of Minors
All services on jw7 are intended for individuals aged 21 and above. No one under the age of 21 is permitted to open an account or use the platform.
8.1 Age Verification
Age is verified at the time of registration, and identity may be confirmed via National ID card or passport if required. If false age information is provided, the account will be closed immediately and all deposits may be forfeited.
8.2 Collection of Minors' Data Prohibited
jw7 does not knowingly collect or store data from anyone under the age of 21. If such an account is identified, it will be closed immediately and the associated data will be deleted.
To parents and guardians: Please ensure your minor child does not have access to jw7, and use parental controls on shared family devices.
Policy Changes and Updates
jw7 reserves the right to change or update this privacy policy as needed.
9.1 Notice of Changes
If any significant changes are made, you will be notified in advance by email or through a notification on the platform. For minor changes, the last updated date on this page will be revised.
9.2 Continued Use Means Acceptance
If you continue to use the platform after a revised policy takes effect, you will be considered to have accepted the updated policy. If you do not agree to the new policy, you may request that your account be closed.
9.3 Policy Version History
The last updated date will always be displayed at the top of this page. To view a previous version, please contact the support team.
For more details about jw7's general terms of use, visit our FAQ page, where answers to common questions about using the platform are provided.
Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact jw7's support team. We provide assistance in both Bengali and English.
10.1 Contact Methods
- 24-hour live chat — directly from any page on the platform
- Email — [email protected]
10.2 Complaints Process
If you have a complaint regarding the use of your data, please submit it in writing by email. We will review your complaint and respond as soon as possible. Complex matters may take a little more time to resolve, but every complaint is given due consideration.
To learn more general information about jw7 and understand our values, please read our About Us page.
Have a privacy-related question?
Our support team is available 24 hours a day, 7 days a week. Contact us directly via live chat or email for any queries.